Case Study: Wayfinding digital signage at Centre du Florès

In 2011, we provided a unique solution to Centre du Florès, a network of healthcare centers located in the lower Laurentians just north of Montreal, that combined digital signage, way-finding and meeting room management. We created a case study for your to learn more that you can read on our website or by downloading this PDF.

The Centre hosts many meetings in the conference rooms of its main building and, before they contacted us, were having problems with managing the bookings and meetings being constantly interrupted by people searching for the correct room. As a secondary goal, they wanted to communicate center-related news and showcase clients’ achievements.

The solution we implemented combined multiple commercial LCD screens, our ChannelView web-based digital signage CMS and an open source meeting room management application that was also accessible via a browser.  Out of the box, our digital signage CMS did not offer meeting room management, but we integrated and started hosting a GPL web application called MRBS that took care of that nicely.

With this system, the center has increased its resource utilization efficiency and benefits room managers, organizers and attendees. Now, instead of relying on administrative personnel to take bookings and fill up spread sheets, meeting organizers are able to quickly complete bookings on their own.

Not only does the Centre’s signage system allow for the display of meeting schedules; it gives the Centre a new channel through which it can communicate with its guests. We developed templates that match Centre du Florès’ branding image so that they can  display slide shows that showcase client  achievements and happenings at the Centre.

We can now offer this integrated solution easily and effectively, but it isn’t limited to meeting or conference room management. Many assets can be managed and displayed using this combined solution, such as  restaurant tables or rental vehicles / equipment.

For more information, please contact our sales team.

Case Study: iQ Food Co. Digital Menuboards

Earlier this year we provided the hardware, software and programming work for a digital menu board system at iQ Food Co., a start-up quick-serve restaurant located in Toronto, Ontario (get map). We took the creative by iQ’s design firm and made user-editable templates that the restaurant’s management can control with our MenuView CMS.

A case study is available on our main website and as a PDF download detailing how digital signage in the store gives life to their creative ideas and provides a unique experience to their patrons.

You can also stream one of their promotional videos below or check out the whole album on our Vimeo page.

Customer Service Digital Signage for Caisses Desjardins De Lorimier

We’re pleased to announce that we recently completed an installation for a group of Desjardins cooperative financial group branches, the Caisse De Lorimier. This project included custom software development, integration with existing systems and has the added particularity of being directed to staff rather than their clientele. I’ll explain more below but you can download the official press release in English and in French.

The goal of the project was to increase teller productivity by providing them with more information. We went about that by creating a “dashboard” that integrates with the financial cooperative’s Frisco Bay client queue system displayed on employee-facing LCD screens.

The digital signage shows real-time information on customer queues, wait times, and teller performance. There is also a ticker for corporate news and branch alerts located at the bottom of the dashboard. Branch managers are able to remotely access the dashboard, view statistics, and compare results across branches via an online interface.

Jean-François Lauzon, Associate Director of Assisted Transactions at the Caisse Desjardins De Lorimier, sums it up well:

“ We set performance objectives and the dashboard allows us to view how we’re doing relative to these benchmarks. Also, having real-time data allows us to adapt quickly. As an example, we strive to keep wait times under 10 minutes. The moment that objective becomes at risk, tellers will see it on the dashboard and ask their colleagues for help in handling the rush.”

This is the second time we integrated with a queue system. The real-time aspect was both challenging and fun. This project really shows that digital signage is an extremely powerful tool because it addresses both the needs for accuracy and accessibility. It also shows that digital signage isn’t all boring stuff like advertising 😉

If you’d like to know if your challenges can be met with a little ingenuity and some digital signage, contact us for a free evaluation.