{"id":371,"date":"2011-07-07T09:34:42","date_gmt":"2011-07-07T13:34:42","guid":{"rendered":"http:\/\/www.miradamedia.com\/blog\/en\/?p=371"},"modified":"2011-07-07T09:34:50","modified_gmt":"2011-07-07T13:34:50","slug":"caisses-desjardins-de-lorimier-deploys-mirada-media-digital-signage-to-increase-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.miradamedia.com\/blog\/en\/news\/caisses-desjardins-de-lorimier-deploys-mirada-media-digital-signage-to-increase-customer-satisfaction","title":{"rendered":"Customer Service Digital Signage for Caisses Desjardins De Lorimier"},"content":{"rendered":"

<\/p>\n

<\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a><\/a>\"\"<\/a><\/h4>\n

We’re pleased to announce that we recently completed an installation for a group of Desjardins<\/a> cooperative financial group branches, the Caisse De Lorimier. This project included custom software development, integration with existing systems and has the added particularity of being directed to staff rather than their clientele. I’ll explain more below but you can download the official press release in English<\/a> and in French<\/a>.<\/p>\n

The goal of the project was to increase teller productivity by providing them with more information. We went about that by creating a “dashboard” that integrates with the financial cooperative’s Frisco Bay client queue system displayed on employee-facing LCD screens.<\/p>\n

The digital signage shows real-time information on customer queues, wait times, and teller performance. There is also a ticker for corporate news and branch alerts located at the bottom of the dashboard. Branch managers are able to remotely access the dashboard, view statistics, and compare results across branches via an online interface.<\/p>\n

Jean-Fran\u00e7ois Lauzon, Associate Director of Assisted Transactions at the Caisse Desjardins De Lorimier, sums it up well:<\/p>\n

\u201c We set performance objectives and the dashboard allows us to view how we’re doing relative to these benchmarks. Also, having real-time data allows us to adapt quickly. As an example, we strive to keep wait times under 10 minutes. The moment that objective becomes at risk, tellers will see it on the dashboard and ask their colleagues for help in handling the rush.\u201d<\/p><\/blockquote>\n

This is the second time we integrated with a queue system. The real-time aspect was both challenging and fun. This project really shows that digital signage is an extremely powerful tool because it addresses both the needs for accuracy and accessibility. It also shows that digital signage isn’t all boring stuff like advertising \ud83d\ude09<\/p>\n

If you’d like to know if your challenges can be met with a little ingenuity and some digital signage, contact us for a free evaluation<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

We’re pleased to announce that we recently completed an installation for a group of Desjardins cooperative financial group branches, the Caisse De Lorimier. This project included custom software development, integration with existing systems and has the added particularity of being directed to staff rather than their clientele. I’ll explain more below but you can download … Continue reading “Customer Service Digital Signage for Caisses Desjardins De Lorimier”<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[103,1,22],"tags":[147,149,146,148],"class_list":["post-371","post","type-post","status-publish","format-standard","hentry","category-installations","category-news","category-press-releases","tag-banking","tag-banks","tag-desjardins","tag-financial"],"_links":{"self":[{"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/posts\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":73,"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/posts\/371\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/posts\/371\/revisions\/407"}],"wp:attachment":[{"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/media?parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/categories?post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.miradamedia.com\/blog\/en\/wp-json\/wp\/v2\/tags?post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}